Starting and operating a program; setting up the host business, onboarding interns, uniforms, funding, staff, audits and using the member portal
EPIC System at Hospital Host Sites
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Susannah Patience Posts: 1
11/15/2023
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Hi,
My name is Susannah and I am from Project SEARCH in Monmouth County, New Jersey. I wanted to post and see if there were any other hospital host sites that use EPIC. Our host site switched to EPIC earlier this year and it has limited some of the tasks that our interns can do without appropriate training/access. If your hospital host site uses EPIC, how have you navigated this challenge? I appreciate any comments/feedback!
edited by spatience@frainc.org on 11/15/2023
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Joy Burress Posts: 15
11/28/2023
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Hi Susannah!
This is Joy from the National Project SEARCH team. Prior to this role, I was a manager in the Scheduling Department at Cincinnati Children's. We used Epic and my interns had access to it. This was about 8 years ago, however, I will explain how Epic was used during the internship and carried on when/if an intern was hired.
During my time as manager in the Scheduling Department, one of the skill building activities was to review the returned mail and compare the address on the letter with what was listed in the patient address field in Epic. The intern then listed the status in an Excel sheet that I then reviewed. We were able to cut down on the returned mail which ensured more patients got the appointment instructions.
I would suggest speaking with the manager in the department that uses Epic and see if permission can be granted allowing interns to gain access on an individual basis. You may remind the manager that there are very detailed reports that are typically monitored closely. I know this because one of my employees was working the returned mail report and accessed the medical record of a local celebrity. A flag was thrown and I was called to investigate why my (then employee) had accessed the medical record. She was simply working the Returned Mail report. It was an open and shut case but demonstrated the safety nets that are in place to protect the medical information.
Please let me know if you have additional questions.
Have a great Tuesday!
Joy Burress
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