Soft skills, attendance, host business policies, conduct, relationships, and sexuality
Calling/asking for more when task list is complete
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Natasha Herum Posts: 3
10/22/2019
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Hello!
I have an intern who does not call/ask for more tasks when he is finished with his task list. We often find him laying on a counter or walking around when there is about 30 minutes left of his shift before lunch. He is also much more of a quantifiable task guy- he will fold all of the towels but does not often do his dry mopping or sanitizing because he thinks it "looks pretty good". Any suggestions on how to get interns to a) ask for more work when their tasks are completed and/or b) finish all tasks on list, even when we can't "see" that they need to be done?
Thank you!
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Jessica McCord Posts: 7
10/24/2019
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One idea could be to have a timeline of when to start and stop tasks. If it should take 20 minutes to do something, and he is done in 10, then figure out why. Is it because he has a quicker way of doing it, or is the quality lacking? This has worked with our interns. If judgement is an issue, then just have him do it every day, no matter if he thinks it looks good or not. Remind him that you can never be too clean, so it will never be a waste to do some extra cleaning!
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Natasha Herum Posts: 3
10/29/2019
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Thank you for those ideas! I will definitely try that, but rotations are difficult to do that with because they have different amounts of work available each day. Sometimes there are enough towels to fold for hours, whereas other days there are no towels to fold at all. Same goes with our Materials department and stickering of products. Any ideas for that inconsistent schedule?
He knows that the expectation is to do those tasks daily, I think he just doesn't enjoy doing them. I will try a visual as a reminder though! Thanks again!!!
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Jessica McCord Posts: 7
10/29/2019
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I can see how that can be tough, when there is not always enough work to fill the day. Do you have another department that you could break up the day with? That is one thing we do because there are great jobs in some of the departments we are in, but they do not have enough work to fill an entire day. Another thing we have done is putting the word out to departments that if they have simple tasks they need done, but dont have the time or the staffing for it, our interns can! This way, if the tasks run out on a certain day, we can send our intern to a department that needs a task done. One department ALWAYS has folders and binders that need to be put together, so we will send our intern down if they complete their tasks for the day.
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Heather Morath Posts: 40
3/16/2020
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Hi Natasha,
Thanks for posing this question! Have you talked to the assigned mentor/manager in the department? Do they have suggestions on additional prompts that may be effective in the environment or ways to enhance use of natural supports?
edited by Heather.Morath@cchmc.org on 3/16/2020
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+1
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